FREQUENTLY ASKED QUESTIONS

From What Locations Do TID Products Ship? 

All TID Products Are Shipped From Within The United States. Primary Facility Is Located In North Georgia. Supplemental Facilities Are Located in Dallas, Texas and Lakeland, Florida. 

When Will My Products Ship? 

Orders Placed By 12 PM EST Will Ship The Same Day. If Ordered After 12 PM EST The Order Will Ship The Next Business Day. 

What Shipping Carrier Does TID Use? 

TID Primarily Utilizes Fedex But At Times Will Supplement With UPS Or USPS. 

What Is The Installers Depot Service Area? 

The Continental United States. We Do Not Service Hawaii, Alaska, Canada or Mexico At This Time. 

What Is The Installers Depot Return Policy? 

You Can Find Our Return Policy Here: Return Policy

Declaration: All of us at The Installers Depot are thrilled to be your partner on this project. Please be aware that the majority of the products available at www.theinstallersdepot.com may not be of standard shipping size, incurring significant shipping expenses. Before placing an order with The Installers Depot, we strongly encourage you to double-check your requested dimensions and finishes. Avoid unnecessary return shipping costs by ensuring your purchase aligns with your requirements.

You Are Responsible For Return Shipping Expenses. Best Practice - Please Save the Original Packaging To Assist In Shipping Products Back. 

How Do I Cancel An Order? 

• You Can Cancel Any STOCK Order Before It Ships. 
• There Will Be A 10% Cancellation Fee To Cover Credit Card Expenses. Contact Us Via Phone At 888-688-3650 or Email Us At: hello@theinstallersdepot.com . 
• Custom Orders Can Only Be Canceled BEFORE the manufacturing process has begun. 

What Should I Lookout For When My Order Is On The Way? 

• It Is Not Uncommon For Your Delivery To Be Packaged In Multiple Boxes And Possibly Be Delivered On Different Days.
• Tracking Numbers Are Available After 6PM EST On The Day You Receive Your Shipping Notification. 
• When Your Order Arrives - If You Have Missing Products Or Packages - Please Call TID Immediately at 888-688-3650 or email at hello@theinstallersdepot.com . 
• Please Inspect Your Package Thoroughly For Damage And Document Any Damage With Pictures. 
• If Your Package Is Damaged With Severe Perforations or Bends In Packaging - Deny The Entire Shipment And Contact TID Immediately. 
• If You Accept The Package And There Are Visible Damage To Packaging - When Signing - MARK ON THE RECEIPT There Was Visible Damage.  Take Pictures Of Packaging & Products. 
• If Your Items Were Delivered While You Were Not Home But See Damage. Please Take Pictures Of Both The Packaging & Products and contact TID Immediately at 888-688-3650 or hello@theinstallersdepot.com . 

What Are The Installers Depot Operating Hours?

Officially TID Operating Hours Are From 8 AM EST Until 5:30 PM EST Time. To Be Honest Though - The Whole Reason We Started This Company Is To Give You The Level Of Customer Service You Deserve For Your Hard Earned Money. We All Have An App On Our Personal Cell Phones So That We Can Answer After Hour Calls. 

Are Warranty, Technical Specifications & Installation Instructions For Your Products Available?

As Of Right Now - Warranty, Specification & Installation Documents Are Available Upon Request. Each Day, TID Staff Are Adding These Documents To The Products Corresponding TID Page. If Your Products Documents Are Not Published - Please email TID at hello@theinstallersdepot.com with your products SKU or Product Description & We Will Have That Document To You Within 8 Hours Of Request. 

Can I Get Free Samples Of Your Products? 

• The Installers Depot Will Be Happy To Ship Installers, Builders, General Contractors & Designers A Key Ring Of Finishes & Shapes. Please Forward Wyatt Green A Copy Of Your Business License at Hello@theinstallersdepot.com and He Will Shoot That To You ASAP. 
• As Far As Membranes - Samples Are Available Of The Uncoupling Membrane As Well As The Waterproofing To Businesses. Patch Samples Available To DIYers. 

Are Custom Products Available? 

At This Time Only Our Stock Products Are Available. In The Near Future We Hope To Be Able To Offer You Custom Size Niches, Curbs & Shower Seats. Stay Tuned. 

Does The Installers Depot Offer Trade Discounts Or Credit Terms? 

• TID Is Proud To Already Offer Pricing That Is Comparable Or Lower To The Orange Guys Suppliers. We Do That While Also Offering You The Value Added Services Of Pulling & Shipping Your Products With Free Freight (On Orders Over $75) Directly To Your Shop, Job Site Or Home. You Do Not Have To Waste Time Taking 2 Hour Trips To The Big Box Store Or Local Distributor. 
• Loyalty Program: TID Senior Leadership Team & Associated Computer Programs Constantly Monitor Our Clients Repeat Business Activity. You Earn Your First Discount Level Once You Have Done $5,000 Or More In Business With TID Within A Rolling 12 Month Period. 

• The TID Senior Leadership Team Will Indeed Consider 30 Day Net Accounts For Businesses Who Commit To An Initial Buy In Of $7,500 Or More. Your Business Will Qualify For Max Discount & Net 30 Terms.